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Should a person be rewarded or punished for a random event? I bet most people would say “No” and yet organisations do it routinely with their KPIs.
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There are situations where measurement is rejected with the claim that it isn’t accurate enough. But challenging accuracy could mean that the concept of measurement itself is misunderstood. Read more
When an IT function set out to transform itself from an ugly duckling into a swan it wanted to make its ‘Silent IT’ strategy visible to the business.
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